Apology for Morley man left in the cold

Michael got in touch with my office after two weeks stuck in the cold over the Christmas period. Paying for British Gas’ ‘Homecare’ service should have ensured that when his boiler broke two days after Christmas, an engineer was sent out the same day.

Instead, he was given a list of excuses and kept waiting for two weeks. Within an hour of Michael ringing my office, we secured a promise that someone would be out that day. The boiler was fixed and now Michael has received a personal letter of apology from the Managing Director of British Gas.

The staff in my office on Albion Street work very hard and we help hundreds of people across the Morley and Outwood constituency each week. I’m glad we were able to help get the problem fixed.

If you need to get in touch with me, you can call 0113 253 9466, email ed@edballs.com or write to Albion Chambers, Albion Street, Morley, LS27 8DT

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Posted January 21st, 2011 by Ed's team